Soft Home/Hard Home Lead

Assist management with the training of associates and provide input about associate performance for Customer Service & Sales Associates as well as direct execution of Customer Service & Sales Associate responsibilities such as selling and servicing customers, providing customer assistance and ensuring merchandise replenishment needs are met in order to deliver a positive customer shopping experience.
Ensures customer care and selling are #1 priority Possesses knowledge of the store, services and location of merchandise Tours area of responsibility and prioritizes jobs that need to be completed Possesses knowledge of the store, services and location of merchandise Tours area of responsibility and prioritizes jobs that need to be completed Understands financials for the business including sales, gross margin and waste Displays strong skill sets in use of the RMU (Remote Maintenance Unit) Makes eye contact, smiles and greets all customers that come within 10 feet Demonstrates 'take the customer to the merchandise' policy Assists customers in handling and solving customer needs, issues or complaints Utilizes available reporting to help maximize sales and reduce shrink Monitors shrink; takes appropriate action to minimize waste Follows corporate guidelines relating to MC&C (Merchandise Claims & Control) and known loss merchandise Demonstrates good use of EAS (Electronic Article Surveillance) by applying sensors on designated items and ensuring tags are deactivated as goods are sold Demonstrates strong skill set in suggestive selling techniques Ensures that promotional programs are maintained, signed and replenished for the entire event Checks discounted clearance merchandise weekly and ensure that items are properly ticketed Ensures that layouts are set and labeled and unit integrity verified upon completion of layout Promotes the use of credit card, Smart Plans, Replacement Plans, Shop Your Way Rewards and add-on sales Meets or exceeds the daily and hourly sales goals established for the Soft Home and Hard Home departments Completes the Counter Detail Program per the weekly schedule Uses visual merchandising presentation to drive sales and maximize gross margin dollars Maintains unit integrity and pricing accuracy to prevent waste Monitors Top 500 List and works with the Assistant Store Manager to prominently display merchandise for maximum sales results Keeps up to date on product knowledge, trends and seasonality that impacts assortment and merchandising Assists in training fellow associates and ensures completion of compliance training of all department associates Uses the 4-Step process to train associates: Tell, Show, Watch and Support Selects, develops and retains department associates Performs other duties as assigned Strong reading, writing, verbal and arithmetic skills Ability to lift and move merchandise, typically a minimum of 20 lbs but could be as much as 100 lbs Ability to understand and follow verbal and written instructions Repetitive bending, lifting, stretching and reaching Must possess a positive and friendly demeanor Ability to be cross trained Must be 18 years of age or older

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